The increase in the consumer base world has led to the rise of many service organizations. The consumers’ association with their service providers is also increasing. It becomes imperative for these businesses to look through the customer’s perspective in a more systematic and approachable manner.
The constant changes in technology play a vital role in this world. What is in demand today might become outdated tomorrow. An asset today could become a liability tomorrow. The built-in risk of technology choice, transitions between technologies, and challenges in directing and optimizing multiple technologies create huge challenges.
As a well-equipped team, VARS Consulting’s professional services will be ahead of the game regardless of the technology changes happening in the market. We shield customers from redundancy and facilitate them to stay in line with the adoption curve. The team adopts an analytical process to introduce new products to the market, commencing from the PoC to the ultimate market acceptance products/services. Systematic ideation, documentation, timely investment decisions, and finally blending both internal and external are drawn out conducting business objectives in mind.
VARS Consulting significantly invested in Cloud-based Interactive Voice Response (IVR) and Contact Centre solutions, network-based routing, mediated interaction matching, Video enabled customer self-service and agent support, Customer Support via Social Media, Precision based routing, and Work Assignment.
Besides monitoring future technologies, our experiences of having designed and delivered over 1000 CIM solutions across the globe ensure that we enable Contact Centres and Enterprises to optimize their interaction ecosystem.
